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Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
ANZ seeks to respect the human rights of our employees, customers and the people in our communities.
We expect the same commitment to human rights from everyone who works for, or with, us including our employees and people with whom we have business relationships. Our Human Rights Statement (Statement) outlines our approach to respecting human rights and is informed by the United Nations Guiding Principles on Business and Human Rights (UNGPs).
We use risk-based due diligence to identify risks and impacts with our business relationships. You can read more in our Human Rights Statement or our approach to responsible business lending.
We engage in dialogue with our stakeholders to support an open civic space and allow diverse views to be shared. Learn more about the way we engage our stakeholders.
We report publicly on our progress and performance (where possible), including in our Environment, Social and Governance (ESG), Modern Slavery, Grievance Mechanism and Equator Principles reporting.
We support the UNGPs, including via access to our Human Rights Grievance Mechanism (the Mechanism). This is available to people and communities who believe their human rights have been impacted by an ANZ Large Business Lending Customer.
The Mechanism is designed to promote responsible business conduct, under a framework through which:
If you're part of an impacted community, please complete the questions in our submission form and add any other information you think is important.
ANZ GM complaint submission Nov 2021 (Doc 63kB)
Email: grievance.mechanism@anz.com
Post: ANZ Head of ESG Governance
Level 9, 833 Collins Street, Docklands, Victoria 3008
If you do not have a human rights grievance about the activities of an ANZ Large Business Lending Customer, and you wish to make a complaint about ANZ, the ANZ Complaint Guide provides information on how to make a complaint.
Week 1: Receive written acknowledgment and a phone call where practical from your ANZ Grievance Manager who will outline the process.
Month 1: Receive notification about whether the grievance has been accepted.
Month 2: Explain your complaint and preferred outcome to ANZ and Customer representatives.
Monthly: Receive updates on the progress of your grievance.
Month 9: ANZ will try to resolve your grievance within 9 months.
Date received/closed |
Current status |
Industry |
Country |
---|---|---|---|
April 2023 - May 2024 |
Closed - conditions for acceptance not met |
Extractives |
Australia |
We realise there is a risk we may cause, contribute or be directly linked to potential modern slavery risks through our operations and supply chain. We seek to improve our approach to identify, assess and manage these risks and report our progress through our annual Modern Slavery Statement.
You can find our historical Modern Slavery Statements on our ESG reporting page.
This report provides stakeholders with information on ANZ's focus on bringing our purpose to life through elevating areas facing significant societal challenges aligned with our strategy and reach. It includes performance against our ESG targets and our management of material ESG issues. Released 8 November 2024.
This report provides stakeholders with information on ANZ's focus on bringing our purpose to life through elevating areas facing significant societal challenges aligned with our strategy and reach. It includes performance against our ESG targets and our management of material ESG issues. Released 8 November 2024.
ANZ's Social and Environmental Sustainability Target Methodology. Updated 8 November 2024.
The 2024 Annual GHG Emissions and Carbon Offset Data Assurance Statement details our global carbon offset data, prepared by KPMG. Released 8 November 2024.