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Financial wellbeing

ANZ is committed to deepening the understanding of financial wellbeing in Australia and New Zealand by producing an academic survey every three years, informed by the latest international research.

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Indicator

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Our commitment

The following targets have been introduced in 2024, to extend work underway in our focus areas:

Encourage our customers to build and maintain financial resilience with the aim of having at least 2.5 million customers¹ with a financial buffer of approximately 6 weeks’ expenses, by the end of 2026. (Australia/New Zealand)
Pilot a savings program² for people on lower incomes in Fiji and Vanuatu, by the end of 2025, with at least 80% of participants having demonstrated a savings habit³ upon completion. (Pacific)

More information about performance against our 2023 targets and our full suite of 2024 targets are available in our ESG reporting.

Adult financial wellbeing research

The 2021 Financial Wellbeing Survey represents an evolution in how we examine financial wellbeing, drawing on the work of Professor Elaine Kempson et al. and developments in international research and practice in measuring and improving people’s financial wellbeing since 2017.

The latest reports set out insights from the survey measuring the financial wellbeing of more than 5,000 adults in Australia and New Zealand. The survey is the seventh in a series of comprehensive surveys that ANZ has conducted in Australia since 2002 and New Zealand since 2017.

This 2021 Financial Wellbeing Survey highlights the significant role that a person’s socio-economic context and their behaviour traits play in influencing their financial wellbeing.

The 2021 research also showed that in addition to their ability to meet everyday commitments, how comfortable they feel about their financial situation and their resilience to sustain financial shocks, whether people were ‘feeling secure for the future’ was a key fourth component of measuring financial wellbeing. The financial wellbeing scores were derived from measures for four components of financial wellbeing:

Meeting everyday commitments

How well people meet their current expenses

Feeling comfortable

How comfortable people feel about their current financial situation (next 12 months)

Financial resilience

The ability to cope with financial setbacks

Feeling secure for the future

A long term view of future financial security

Financial Wellbeing: a survey of adults in Australia and New Zealand 2021

Summary report in Australia

2021 Adult Financial Wellbeing Survey - Australia (PDF 9.1MB)

2021 Adult Financial Wellbeing Survey - Australia - Accessible (PDF 4.2MB)

Australian survey respondents were divided into four segments according to their financial wellbeing score – no worries (29%), doing OK (43%), getting by (17%), struggling (11%).
Financial wellbeing scores varied across different stages of the ‘life journey’:

This chart indicates the 2021 average financial wellbeing score for Australians was 64 out of 100. Young adults scored 59, Young families scored 58, Older families scored 64 and Retirees scored 77.

Summary report in New Zealand

2021 Adult Financial Wellbeing Survey - New Zealand (PDF 9.2MB)

2021 Adult Financial Wellbeing Survey - New Zealand - Accessible (PDF 4.5MB)

New Zealand survey respondents were divided into four segments according to their financial wellbeing score – no worries (25%), doing OK (47%), getting by (20%), struggling (8%).
Financial wellbeing scores varied across different stages of the ‘life journey’:

This chart indicates the 2021 average financial wellbeing score for New Zealanders was 63 out of 100. Young adults scored 61; Young families scored 60; Older families scored 62 and Retirees scored 78.

More research and survey

ANZ Roy Morgan Financial Wellbeing Indicator

Mother and daughter smiling and hugging.

Australian Indicator

New Zealand Indicator

Women in smiling face.

Our financial wellbeing programs

We have developed financial wellbeing programs in consultation with community partner organisations and government. These programs aim to provide real social benefits to the community by improving financial inclusion and capability of lower income individuals.

Saver Plus

A matched savings and financial education program, Saver Plus provides an opportunity to have every dollar saved (up to $500) matched for your family’s education-related expenses.

Learn more