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Banking Code of Practice
We are a signatory to the Australian Banking Association's Banking Code of Practice, which sets a high standard of customer service for Australia's banks.
By adopting the Code, we are making a strong commitment to ethical and transparent behaviour, responsible practices and greater protection for our customers.
About the Banking Code of Practice
The Code is a set of enforceable standards, providing safeguards and protections for individual and small business customers, and their guarantors. It complements the law and, in some areas, sets higher standards than the law.
The Code is independently reviewed every three years.
The Banking Code Compliance Committee (BCCC) monitors banks’ compliance with the Banking Code of Practice.
To learn more or download the Banking Code of Practice, please visit the BCCC website.
How we apply the Code
Protecting your accounts & cards
Visit our Security hub for tips on how you can protect your accounts, devices and cards.
Deceased estates
If you’ve recently lost a family member or friend, we can support you through the process of settling their accounts.
Privacy & confidentiality
Visit ANZ's Privacy Centre to learn how we manage and protect your personal information.
Challenging circumstances
If you’re experiencing challenging or difficult circumstances, access services that are available to support you.
Compliments, suggestions & complaints
Contact us if you have feedback on how our products and services could better meet your expectations.
ANZ's 2024 Environment, Social and Governance (ESG) Supplement
This report provides stakeholders with information on ANZ's focus on bringing our purpose to life through elevating areas facing significant societal challenges aligned with our strategy and reach. It includes performance against our ESG targets and our management of material ESG issues. Released 8 November 2024.