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Fair and responsible banking
Underpinning everything we do is a commitment to fair and responsible banking. We're focused on keeping pace with the expectations of our customers, employees and the wider community, while behaving fairly and responsibly and maintaining high standards of conduct.
Supporting customers in need of extra care
We continue to make progress implementing our strategy for customers in need of extra care in Australia. We are focused on product design and data use to improve accessibility and limit harm. We are also strengthening frontline capability and undertaking community and industry engagement.
Banking Code of Practice
We are a signatory to the Australian Banking Association's Banking Code of Practice. The Code sets a high standard of customer service for Australia's banks. By adopting the Code, we are making a strong commitment to ethical and transparent behaviour, responsible practices and greater protections for our customers.
The Banking Royal Commission recommendations and ANZ's actions
In response to The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, we announced 16 commitments in February 2019. They respond to a number of Commissioner Hayne's recommendations and comments and were made to improve the treatment of retail customers, small businesses and farmers across Australia.
Implementation of The Royal Commission recommendations and customer remediation
On 9 September 2021, we published an update on the implementation of the recommendations of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. It also provides a summary of our remediation work to date.
ANZ's 2024 Environment, Social and Governance (ESG) Supplement
This report provides stakeholders with information on ANZ's focus on bringing our purpose to life through elevating areas facing significant societal challenges aligned with our strategy and reach. It includes performance against our ESG targets and our management of material ESG issues. Released 8 November 2024.
2024 ESG Supplement
This report provides stakeholders with information on ANZ's focus on bringing our purpose to life through elevating areas facing significant societal challenges aligned with our strategy and reach. It includes performance against our ESG targets and our management of material ESG issues. Released 8 November 2024.
Social and Environmental Sustainability Target Methodology
ANZ's Social and Environmental Sustainability Target Methodology. Updated 8 November 2024.
2024 Operational Emissions Assurance Report
The 2024 Annual GHG Emissions and Carbon Offset Data Assurance Statement details our global carbon offset data, prepared by KPMG. Released 8 November 2024.