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Find ANZ Support Centre
Find ANZ Support Centre

Investing in our community

We invest in the communities in which we operate and continue to work closely with our community partners to provide support for them and their clients in a respectful, fair, and appropriate way.

Community programs

>$132.2m

invested in our community

In 2025, our community investment was over $132.2 million and we facilitated more than $31 million in donations to community organisations through our employees, customers, shareholders, other partners and the public.

>$1.81m

distributed in community grants

In 2025, we provided more than $1.81 million through community grants programs.

96,183 hours

volunteered

to community organisations by our people. This represents more than 12,000 working days and $4.4 million in value to the community. 

Making our contributions count

As an organisation, it’s important for us to make our contributions count for the benefit of our customers, stakeholders and the broader community. This is why, since 2005, we've measured our community investment in accordance with the Business for Societal Impact (B4SI) Framework (formerly known as London Benchmarking Group), a global standard for measuring and managing social impact.

Community grants

We fund causes, projects and charities through a range of different community grants.

Community grants

Giving

We enable staff, customers and shareholders to make regular donations to our community partners.

Giving

Sponsorships

We partner with organisations and events to make a positive difference.

Sponsorship

Volunteering

We offer all employees at least one day of paid volunteer leave per year to make a positive difference in their communities.

Our employees have volunteered their time and expertise either as an individual or as a group to a range of causes such as mentoring high school students, formulating social media strategies for a community organisation or re-estabilishing habitat for native animals.

ANZ promotes volunteering opportunities in Australia to our employees via our intranet and through GoodCompany.

We always welcome new volunteering opportunities so if you have an activity that would suit an ANZ employee or team please register with us by contacting community@anz.com. 

Before submitting a request for volunteers, there are a few things you should consider:

  • ANZ cannot guarantee the availability of volunteers for your activity. Volunteering is optional and our people need to register an interest in your activity before a match can be made and the spaces filled.
  • Activities that promote political lobbying, religious activities, illegal activities and profit making organisations will not be promoted to employees.
  • ANZ employees are not permitted to undertake activities that may put their personal safety at risk.

27.5%

of our employees volunteereddisclaimer 96,183 hours to community organisations in 2025.

Disaster relief

We support customers and communities to respond and recover from weather-related events. 

ANZ’s Disaster Relief and Recovery Policy guides an efficient, coordinated, and proportionate response to disasters. It encompasses a range of measures including hardship assistance and financial support to assist with community rebuilding.

Our emergency relief measures may include:

  • financial assistance package for customers
  • measures to support impacted employees
  • funding for organisations involved in emergency relief – for example direct donations and matching of staff fundraising
  • medium to long-term natural disaster recovery grants administered by Foundation for Rural and Regional Renewal
  • mobilising ANZ volunteers to assist with community rebuilding
  • financial advice and planning for recovering local businesses.

Contact your ANZ Relationship Manager

If you’re a personal or business customer and have an ANZ Relationship Manager, please contact them first.

Apply for assistance or call our hotline

Completing our financial assistance form is the quickest way to request support. You can also call our financial hardship team, but be prepared for longer than expected wait times. 

Financial assistance form  Call 1800 149 549

Lodge an insurance form

If you have insurance with ANZ and want to lodge a claim, visit insurance claims or call our insurance team.

Visit your local branch

You may wish to speak to someone in person. If it’s safe to do so, feel free to visit your local branch.

 

Contact us

At this time we are not assessing any additional community sponsorships or funding requests. For any other community related enquiries please contact us by emailing community@anz.com.

 

ANZ's 2025 ESG Report 

This report provides stakeholders with detailed information on ANZ’s ESG performance and challenges. It includes performance against our ESG targets and our management of material ESG issues.

2025 ESG Report (PDF 9MB)

Our Volunteer Leave Policy, that applies to permanent, regular and fixed-term employees, provides for at least one day of paid volunteer leave each year.

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