Change business address/contact details

We know it's important to keep your information accurate, which is why we've made it simpler to update your business address and contact details using the ANZ App, Internet Banking or by contacting us.

ANZ Internet Banking customers can change these details for accounts that are linked to ANZ Internet Banking. To update your phone or email address, visit change my personal address/contact details.

To change your business address, please follow the instructions below.

ANZ Internet Banking for Business customers can also change these details for accounts that are linked to ANZ Internet Banking for Business using the ANZ App, Internet Banking or by contacting us.

How do I update my business address or contact details?

Updating your phone or email address in the ANZ App

1. Open the app and log in
2. Select the “Profile” tab
3. Tap on your name
4. Tap on the contact detail you’d like to edit, Phone or Email, and follow the prompts

Updating your phone numbers in Internet Banking

• Select the "Profile" icon from the header in the Internet Banking
• Select "Profile & Security"
• Select "Change contact details"
• Provide your current phone numbers
• Select "Update contact details"
• Note: If you wish to delete a phone number, please call us or visit any ANZ branch

Updating your email address in Internet Banking

• Select "Profile & Security"
• Select "Change contact details"
• Enter a valid email address into the "Email address" textbox
• Select "Update contact details"

Updating your business address in Internet Banking

Step 1 - Updating your business address

• Select "My Business Address"
• Select your country
• Select your state (mandatory for Australian addresses)
• Enter your street address using one or both of the Street Address textboxes
• Start entering your suburb and if the selected country is Australia, a matching list will appear. Once you’ve selected your suburb, the postcode will display automatically.
• Note: Post Office Box or locked bag numbers won’t be accepted for business addresses

Step 2 - Updating your postal address

• If your postal address is the same as your business address, you can skip this step
• If your postal address differs, under the “Postal address” section of the "Address" tab:
• Uncheck the “Same as business address” checkbox
  • Select your country
  • Select your state (mandatory for Australian addresses)
  • Enter your street address using one or both of the Street Address textboxes
  • Start entering your suburb and if the selected country is Australia, a matching list will appear. Once you’ve selected your suburb, the postcode will display automatically.

Step 3 - Specify which accounts the address changes apply to

• Unselect the accounts you don't wish to update

• The address change will only be applied to accounts that satisfy the following criteria:
  • The account is solely in your name, or
  • You are a signatory on the account and the account requires only one person to authorise transactions.

Step 4 - Submit your address change request 

Select "Update address"

Your lodgement receipt will confirm that your request has been lodged for processing

Updates will be completed within two to five bank business days after which, you’ll receive confirmation under the Your requests section of Enquiries.

Important notes 

• Please allow two to five bank business days for your changes to be processed
• If your request is urgent, please call 1800 351 663 between 8am-6pm (AEST), Monday to Friday or visit any ANZ branch
• If you’re an ANZ Insurance policy owner, changing your address can affect policy conditions. You’ll also need to inform the ANZ Insurance Centre of the change on 13 16 14, 8am-8pm (AEST/AEDT), Monday to Friday
• If you're a third party signatory on your business account, we won't be able to update your address on the business account via ANZ Internet Banking or over the phone. Please visit your nearest ANZ branch to update your address.
• The change will be applied to ANZ accounts that are solely in your name.

Need more help?

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about updating your business contact details online.