Glossary of terms

ABA file

ABA stands for Australian Banking Association.

• Most accounting and payroll software packages enable you to create .aba files, which consist of payment details
• When ANZ Internet Banking for Business customers set up multiple Pay Anyone payments, payroll payments or direct debits they can import .aba files to populate payment details for their convenience.

Ask your accountant for more information about how to create .aba files.

• Import a payment file for payroll payments
• Import a payment file for multiple Pay Anyone payments
• Import a payment file for direct debits

ABN number

Your ABN or Australian Business Number is the number assigned to your business when you register it with the Australian Business Register. If registering for ANZ Internet Banking for Business you'll need to include your ABN number so that we can verify your business details.

• Register for ANZ Internet Banking for Business

Access CRN

If you are an ANZ Internet Banking for Business Administrator and/or Authoriser with multiple Customer Registration Numbers you can log on using an Access CRN, which allows you to access your multiple CRNs in one ANZ Internet Banking for Business session.

• Once logged on with your Access CRN you can then switch between different CRNs linked to different entities/businesses/personal accounts
• This switching is done via a drop down list in the top right corner.

Account notifications

Account notifications are payment or payee list notifications sent to your email address or mobile number. Learn how to set account notifications.

Account number

Your account number is the identification number associated with your account. Every account has one.

• When you first link an account to ANZ Internet Banking or ANZ Internet Banking for Business you will need your account number.
• You can call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to get this information.
• If you are a ANZ Internet Banking for Business user, please call 1800 269 242 (International callers: +61 3 8699 6906) Monday to Friday 8am – 6pm AEST.

Once you have linked your account to ANZ Internet Banking or ANZ Internet Banking for Business you can find your account number by selecting your account from the home page and viewing the "Details" tab.

• Link or delink a personal account
• Link or delink a business account

When making Pay Anyone payments you will need the account number of the recipient, which only the recipient can provide you.

• Pay Anyone

Account options

On the home page within ANZ Internet Banking or ANZ Internet Banking for Business you will sometimes see "Account Options" with your accounts.

• This displays account options and product offers we think might interest you, relevant to the account they appear below. For example you may see the ANZ Redraw option below your home loan
• You can select the link to find out more about the product or service
• For some offers you can choose to proceed with or decline the offer. If this is the case, after you accept or decline an offer it will not appear again.

• Manage my accounts

Australian Company Number (ACN)

Your ACN or Australian Company Number is the number assigned to your company when you register it with the Australian Securities and Investments Commission (ASIC). When registering for ANZ Internet Banking for Business you'll need to include your ACN so that we can verify your company details.

• Register for ANZ Internet Banking for Business

Administrator

An Administrator is an ANZ Internet Banking for Business user who has the highest level of access. Administrators can control access of other Administrators, Operators and Authorisers.

In order to be added as an Administrator for accounts the user will need to have been a signatory on those accounts prior to registering for ANZ Internet Banking for Business.

In addition to regular tasks such as making payments, an Administrator can:

• Manage Users
• Authorise transactions
• Manage direct debits

If an Administrator wants to configure user access to “Anyone to sign” accounts, this can be completed using the Manage Users function in ANZ Internet Banking. Otherwise, an Administrator can complete the following form and send it back to the return address/fax number outlined in the form:

• ANZ Internet Banking for Business Maintenance Form (PDF 605kB)

ANZ Shield

ANZ Shield is an authentication app that generates a one-time passcode known as a “Shield Code”, which helps ANZ confirm that the requests being made for your accounts are genuine.

For more information visit ANZ Shield.

Authorisation period for transactions

• The authorisation period applies only to ANZ Internet Banking for Business transactions.
• When an Operator user performs certain transactions they must submit them for authorisation to a signatory user.
• The signatory user must authorise these transactions within the authorisation period, which is specified at registration.
• This period can be anything from seven to 31 days.

To change your transaction authorisation period you can contact your ANZ Relationship manager.

• Register for ANZ Internet Banking for Business
• Authorise payments and transfers

Please note that when transferring funds overseas, the signatory must complete the authorisation by 11.59pm Melbourne time the same day the transfer is lodged.

• Transfer funds overseas

Authoriser

An Authoriser is an ANZ Internet Banking for Business user who, in addition to regular tasks such as making payments, can also authorise transactions submitted to them for approval by other users.

• Authorise payments or transfers

In order to be added as an Authoriser for accounts, the user will need to have been a signatory on those accounts prior to registering for ANZ Internet Banking for Business.

Balance restricted

• If your account balance is shown as restricted, this means that your account is linked to ANZ Internet Banking or ANZ Internet Banking for Business with "credit only" access
• To find out more about why it is restricted call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Bank business days

Bank business days are any day from Monday to Friday 9am to 5pm Australian Eastern Standard Time Melbourne time, when ANZ is open for business in at least one of its branch locations in Australia.

Bank Managed Payment (Direct Loan Payment)

This is the primary method of repaying your loan. A schedule of payments is created to ensure regular repayments are made.

• The Bank Managed Payment will have a minimum payment amount associated with it
• Your Bank Managed Payment will automatically increase if the minimum loan payment amount increases (eg. if the interest rate increases)

Find out more about direct loan payments:

• My direct loan payments

BPAY® reference number

• Your BPAY® reference number is a unique customer number assigned to you by your BPAY® biller.
• It can be found in the payment section of your bill where the BPAY® biller code is displayed.

You'll need your BPAY® reference number in order to pay BPAY® bills and to register to receive online bills.

• Pay BPAY® bills
• View online bills
• My BPAY® biller list
• My BPAY View™ biller list

BPAY® biller code

The BPAY® biller code is the unique number associated with an official BPAY® biller. You can find the BPAY® biller code on the payment section of your bill.

Some billers will have multiple codes for their different entities e.g. Telstra.

• Add a BPAY® biller to my list
• Pay BPAY® bills
• View online bills
• Add a biller to my BPAY View™ biller list

BSB and Account number (BSB/Acc number)

A BSB and Account number is one of the payment types that you can pay to using the Pay Anyone feature of ANZ Internet Banking. It is comprised of an Account number  and a BSB number.

BSB number

BSB stands for bank, state and branch number. It identifies the bank, branch and state in which you opened your account.

You can find your BSB by selecting your account from the home page and viewing the "Details" tab.

To transfer money to another person's account you will need to know their BSB number.

• Pay Anyone
• Multiple Pay Anyone

Branch number

A Branch number is used to identify an individual branch of a financial institution. For the following countries, instead of a SWIFT/BIC code, you may provide a Branch number which is also known as NCC (National Clearing Code), routing number or Bank Code:

• Canada
• India
• Ireland
• South Africa
• United Kingdom
• United States of America

United States of America

A Branch number can be entered as a Fedwire (Federal Reserve Wire Network) or a CHIPS (Clearing House Interbank Payments System) number.

India

The Branch number is also known as the IFSC (Indian Financial System Code).

United Kingdom and Ireland

A sort code is the name used for Branch number in the British and Irish banking industry. In Ireland it is also known as the NSC (National Sort Code).

All other destination countries will accept a SWIFT/BIC code.Additionally, some countries will require IBAN. Always quote what is specific to the branch where the beneficiary’s account is held. Where a country accepts a Branch number, the SWIFT/BIC code is never used with the Branch number at the same time.

• How do I obtain a Branch number?

Foreign exchange (FX) rates

Where International Money Transfers involve two currencies, this is expressed as the price of a unit of domestic currency in terms of the foreign currency.

Daily rates are provided and fixed at the start of the day until refreshed the next Business day. These rates are used in the following functions:

• Order foreign currency

Dynamic rates are provided real time, changing constantly to reflect the movements of demand and supply in the FX market. It allows ANZ to be more competitive for International Money Transfers processed via ANZ Internet Banking.

• Find out more about international money transfers

For ANZ Internet Banking for Business customers, all rates retrieved prior to the Final authoriser are indicative. What is retrieved by the Final authoriser is the effective rate, and expires in 10 minutes.

Funding account name

The funding account name is the name of the account from which your international payment will be debited (funded). If the payment is being debited from your account this will be your name. If the payment is being debited from either a joint account or an account held by another person or organisation, this will be the joint account name or the other person or organisation name.

• Transfer funds overseas

GST

GST stands for goods and services tax.

If a business customer pays fees for their ANZ Internet Banking for Business service and those fees are subject to GST, the customer can view a tax invoice for the fees to see how much GST was applicable.

• View tax invoice - business customers

IBAN

IBAN stands for International Bank Account Number.

• The destination countries where IBAN is mandatory for international payments are listed under IBAN country formats below.
• IBANs start with a two letter country code and contain between 15 and 34 letters and numbers in total.
• The length of an IBAN will differ depending on the country of the recipient (beneficiary). The IBAN should be presented as a continuous string of alphanumeric characters i.e. GB29NWBK60161331926819 with no spaces.

• How do I obtain an IBAN?
• Transfer funds overseas

ANZ Internet Banking for Business

ANZ Internet Banking for Business is a service offered to business customers. It offers such features as:

• higher daily limits (up to $1,000,000)
• the ability for multiple users (Operators, Authorisers and Administrators) to access and transact on the same accounts online with an authorisation process in place
• the ability to manage users user access
• creation of direct debits
• use of payment templates for multiple payments
• added security by way of a Security Device or ANZ Shield.

To access these features you must register for ANZ Internet Banking for Business. Please note that a fee applies.

• Internet Banking for Business fees and charges

Investment units

If you have an investment account your money is made up of investment units. Each unit has a value known as the unit price, which is variable depending on the market price of the fund you have invested in.

• So if the unit price was valued at $100 on a given day and you have an investment of 10 units your total investment amount would be $1000.

JavaScript enabled

JavaScript is a programming language that is often used to enable a new window or pop-up on a website. It can be enabled or disabled on web browsers.

• If JavaScript is disabled you will be unable to open a new window on your browser
• This will mean you might not be able to log on to ANZ Internet Banking as the log on box opens in a new window
• Within ANZ Internet Banking some functions such as viewing an online statement or viewing a detailed bill, which involve a new window opening, will be blocked if you have JavaScript disabled
• Find out how to enable JavaScript

If you use Internet Explorer the same problem will occur if you have enabled a pop-up blocker.

• Find out more about pop-up blockers

Lodgement number

The lodgement number is your confirmation that your payment or transfer has been lodged for processing.

• The time it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank.
• You should include the lodgement number and the receipt number when sending an enquiry about a transaction via SecureMail.

Mandate Management Service

Mandate Management Service refers to the central database that is used to store your PayTo Payment Agreement details. Mandate Management Service is operated by NPP Australia Limited.

New Payments Platform (NPP)

The NPP is an Australia-wide payment platform allowing individuals, businesses and government partners to make fast, versatile and data-rich payments to meet the evolving needs of the digital economy. 

Nominated Representative

A Nominated Representative means a person appointed for the purposes of Open Banking, who is able to manage data sharing on behalf of a business with an account on IB4B.

Open Banking

Open Banking means as part of the Consumer Data Right, the ability for you to share data held by ANZ.

For more information on Open Banking, visit www.anz.com/datasharing. Details for the Consumer Data Right can be found at www.cdr.gov.au.

Operator ID

An Operator is an ANZ Internet Banking for Business customer whose access to ANZ Internet Banking for Business is controlled by their relevant Administrator. If granted access, Operators can set up a payment, but require Administrators or Authorisers for the payment to be approved.

• Each Operator has their own ID assigned to them by their Administrator.
• This ID must be used to log on to ANZ Internet Banking for Business.
• The Operator ID is between 3-10 characters in length, composed of alphanumeric characters only and contains no spaces.

If you cannot remember your Operator ID please contact your Administrator for help.

• Log on to ANZ Internet Banking for Business

Organisation ID (Org ID)

An organisation ID is a new identifier that can be used to receive payments.  With ANZ Internet Banking you can pay to an organisation ID .

Osko (Osko service)

Osko is the fast payment technology that allows near real-time, data-rich payments between participating Australian banks. For a payment to be sent via the Osko service, both accounts must be Osko eligible.

Osko eligible

An Osko eligible account is one that is eligible to send or receive Osko payments.

Osko payment

An Osko payment is a payment that is sent via the Osko service. An Osko payment will usually be sent in near real-time from one bank account to another.

You can set account notifications for Osko payments.

Outstanding authorisations/Pending transactions

The list of outstanding authorisations/pending transactions displayed on your ANZ Internet Banking page provides an indication of transactions that have been received by ANZ for processing but have not yet been fully processed or cleared by ANZ. It will not detail all transactions, fees or charges applied to your account.

Note that sometimes the merchant/payee involved in a transaction may obtain an authorisation before a transaction is completed. In these cases the authorisation is for the purpose of establishing that there are sufficient funds available in the account for the transaction.

• Once the authorisation is obtained, your available funds in your relevant linked account will be updated accordingly
• After this point the authorisation will remain on your account for up to six days
• When the merchant finalises the transaction/payment and ANZ processes it, the debited (or credited) amount will move out of this section and into "Transaction history".

Password tips

Your ANZ Internet Banking and ANZ Internet Banking for Business passwords should fulfil the following requirements:

• Your password must be 8-32 characters, and contain at least 1 letter and 1 number
• We recommend using both upper and lower case letters
• Spaces and standard special characters (@!#$%^&*) can be used, but are not mandated
• Please do not use your birth date, repetitive or sequential numbers or a recognisable part of your name as a password, otherwise you may be liable for any loss suffered from an unauthorised transaction.

• Register for ANZ Internet Banking
• Register for ANZ Internet Banking for Business
• Change my ANZ Internet Banking password

PayID®

PayID is an identifier that makes sending and receiving payments more convenient. A PayID is a phone number, email address or ABN/ACN that a person or business has linked to an eligible bank account to allow others to send payments to you or receive payments from you instead of using a BSB and account number.^disclaimer

You can pay to PayIDs or create your own PayID to receive payments to, or set-up a PayTo Payment Agreement with a participating payee using your PayID.^disclaimer

PayID® ABN/ACN

An ABN/ACN that has been used to create a PayID and can be used to receive payments.

PayID® email address

An email address that has been used to create a PayID and can be used to receive payments.

PayID® name

A PayID name is the name/business name linked to your PayID. It is used by payers to confirm your identify prior to making a payment to your PayID.

PayID® Organisation ID

An Organisation ID that has been used to create a PayID and can be used to receive payments.

PayID® phone number

A phone number that has been used to create a PayID and can be used to receive payments.

PayID® type

A PayID type refers to the different identifiers that can be linked to an eligible bank account to create a PayID.

Eligible ANZ accounts can be linked to the following PayID types to create a PayID;

• Mobile numbers
• Email addresses
• Australian Business Numbers/Australian Company Numbers (ABN/ACNs) – business  accounts only

Eligible ANZ accounts can pay to the following PayID types;

• Phone numbers
• Email addresses
• ABN/ACNs
• Organisation IDs

PayTo®

PayTo means the service which enables us to process NPP Payments from your account in accordance with and on the terms set out in PayTo Payment Agreement.

Find out more about PayTo:

• PayTo    

PayTo agreement / PayTo Payment Agreement

PayTo agreement or a PayTo Payment Agreement means an agreement established by you and an approved Merchant or Payment Initiator, by which you authorise us to process payments from your account.

Payment Type

A payment type is the identifier to which you address a payment.

ANZ supports payments to the following payment types;

• BSB and Account numbers
• PayID phone numbers
• PayID email addresses
• PayID ABN/ACNs
• PayID organisation IDs

Pop-up blockers

A pop-up blocker is a built-in component on web browsers, which is used to block a new window or pop-up opening while browsing the web.

Pop-up blockers:

• are intended to stop unwanted advertising or spam pop-ups
• will generally only block pop-up windows that result without any action (i.e. without you clicking a link).

If you are concerned about your pop-up blocker interfering with your ANZ Internet Banking experience you can change your browser pop-up settings.

• Trouble logging on - browser settings

Push notifications

Push notifications are used by apps to alert users to content updates, messages, and other events within an app. Push notifications are required to be enabled on your registered phone when registering using ANZ Shield.

Receipt number

The receipt number is your confirmation that your payment or transfer has been lodged for processing.

• The time it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank.
• You should include both the receipt number and the lodgement number when sending us a SecureMail query about a transaction.

Recent transactions

Recent transactions are transactions that appear in your "Transactions" tab that have been received by ANZ for processing recently.

• Any transaction completed after the cut-off time, on public holidays or weekends will be shown as an unprocessed transaction under the "Recent" section of the transaction history until it has been processed.
• Recent transactions may sometimes include some of the outstanding authorisations that haven’t cleared yet.

Reference

A Reference is a name or number entered by the payer that can be used by businesses or organisations to identify customers and transactions.

SecureMail

SecureMail is a secure messaging service within ANZ Internet Banking and ANZ Internet Banking for Business which you can use to contact us.

SecureMail is only available from within ANZ Internet Banking and ANZ Internet Banking for Business, and is therefore protected by the same security measures. When you send us a SecureMail we will respond to you within 24-48 hours.

• My SecureMail messages
• How we protect you

Security Device

The ANZ Security Device is a key ring sized electronic token that displays a Security Code, which is required to authorise value transactions to third party accounts. A different Security Code is displayed every 60 seconds.

• Use my Security Device

Shield

For more information visit ANZ Shield.

SSL certificate issues

SSL certificates (Secure Sockets Layer) provides security for communications over the Internet. Sometimes the SSL settings on your computer may need to be adjusted to ensure they are not interfering with your ANZ Internet Banking session.

Find out how to adjust your SSL and other browser settings:

• Trouble logging on - browser settings

SWIFT/BIC code

SWIFT stands for Society for Worldwide Interbank Financial Telecommunication and BIC stands for Bank Identifier Code. Together they make up the 8-11 character identification code of a bank or financial institution.

• When you send a payment overseas, the SWIFT/BIC code is mandatory and identifies the beneficiary (receiving) bank or financial institution
• Some countries will allow the option to enter a Branch number or a SWIFT/BIC code
• ANZ Australia's SWIFT/BIC code is ANZBAU3M.
• How do I obtain a SWIFT/BIC code?
• Transfer funds overseas

Telecode

A Telecode (also known as a Phone Banking PIN) is a four to seven digit number, which can be used for ANZ Phone Banking.

If you haven't been supplied a Telecode/Phone Banking PIN by an ANZ Customer Service Consultant or have forgotten it, please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

• Register for ANZ Internet Banking
• Register for ANZ Internet Banking for Business

Terms and conditions for ANZ Internet Banking

At different stages you'll be asked to read and accept the ANZ Internet Banking terms and conditions, such as when you register for international services, or when you transfer funds overseas.

Terms and conditions for ANZ Internet Banking are now incorporated within the Electronic Banking Conditions of Use document (EBCU) which is contained in the Product Disclosure Statement for your product.

• Fees, Terms and Product Disclosure Statements

TTY

TTY also known as teletype or textphone is the method used by many people with hearing or speech impairments to communicate by phone.

• If you have speech or hearing difficulties and need to call the ANZ Internet Banking Helpdesk use our TTY service by calling 1300 366 255

Unit price

The unit price is the estimated dollar value of one investment unit, based on the closing market price from the previous trading day of the Indexed Fund, to which your investment is linked. As such, it serves as only an estimate and may not represent the current value of your investment.

View toggle

This toggle feature appears on the home page, and some of the payment pages. It is represented by the following icon:

The image on the left represents “Tile” view. If this is selected, depending on your screen and browser window size, the information may be shown in a multi-column layout. You can view from left-to-right, top-to-bottom.

The image on the right represents “List” view. If this is selected, the information will always display in a single column layout and resembles the more traditional view.