View details of a direct debit returned item

If a direct debit is unsuccessful it will appear in your returned items list. It may be unsuccessful due to the client (debtor) having insufficient funds, the client details being incorrect or your direct debit limit being exceeded.

You can easily view detailed information about a specific unsuccessful direct debit item.

How do I view details of a direct debit returned item?

ANZ Internet Banking for Business customers can view returned direct debit items, which have been unsuccessful. To view details of a returned direct debit item:

• Go to the 'Payments' menu.
• Select 'Set up business Direct debit'.
• Select the "View returned items" link.

You'll firstly need to search for a specific credit account and date range.

Step 1 - Select your account

• Select the account for which you'd like to view returned items, using the drop down list.

Step 2 - Enter a date range

When entering the date range to search for you can either:

• Choose to search returned items for the last 7, 14, 30, 60, 90 or 120 days, using the drop down list, or
• Specify your own date range that is within the last 120 days.

Step 3 - Click on the "Search" button and view the results

Each returned item listed in the search results will display the following information:

• Return date: the date your account was debited for the dishonoured amount.
• Lodgement reference: the reference number for this returned item.
• Lodgement date: the date the direct debits were processed.
• Amount: displays the returned item amount.
• Actioned: indicates whether or not the item has been actioned by you.
  • Blue question mark indicates that the item needs to be actioned.
  • Green tick indicates that the item has been actioned.

Step 4 - Select the returned item and click "View details"

• Select the returned item for which you'd like to view details, using the radio button under the "Select" column
• Select the "View details" link

Step 5 - View details summary

The returned item details will display the following information:

• Date returned: the date your account was debited for the dishonoured amount.
• Amount: displays the returned item amount.
• Reason: displays the direct debit return code for the dishonoured item.
• Account details: this section includes the account number and account name of the "From account" and the "To account".
• Reference number: displays the reference number for the returned item.
• Lodgement date: the date the direct debits were processed.
• Actioned: indicates whether or not the item has been actioned by you.
  • Yes: indicates that the item has been actioned.
  • No: indicates that the item needs to be actioned.

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Step 6 - Mark an item as actioned/un-actioned (if applicable)

If, while viewing the details of a returned item you'd like to mark the item as either actioned or un-actioned you can easily do so.

• Just select either the "Mark as actioned" or "Mark as un-actioned" link below the details summary, where necessary.

Frequently asked questions

 Use our faqs to find out more about viewing details of your direct debit returned items.