If I add or remove a payee or biller on the app, does it update in Internet Banking?

Yes, any changes to a payee or biller will update on both the ANZ App and Internet Banking.

Who can I transfer funds to?

You can transfer funds from your account to any Australian financial institution (bank, building society, credit union) account. All you need is the payee's account or PayID details.

Can I pay to a non-ANZ account?

Yes. You can pay from your account to any Australian financial institution (bank, building society, credit union) account. All you need is the payee's account or PayID details.

Do I need to save a payee?

No, however if you choose to save the payee, their details will be stored in your payee list.

A PayID is a simplified payment address that’s linked to a bank account and capable of receiving payments. ANZ allows you to link a mobile number, email address or ABN/ACN with an eligible ANZ bank account to create a PayID. ANZ allows payments to PayID mobile numbers, email addresses, ABN/ACNs and Organisation IDs (Org IDs).

How can I receive payments to my phone number, email, ABN/ACN or organisation ID?

To receive payments using one of these details, you can create a PayID.

Can I edit a payee in the ANZ App?

No, you can only add or delete payees in the ANZ App. To edit a payee, please use ANZ Internet Banking.

What information do I need about a payee to save them?

If you want to save a payee's details to your payee list, you will need at least one of the following: BSB number that is exactly six digits and identifies the bank and branch of the payee and account number, which is numeric; The payee’s PayID phone number; The payee’s PayID email address; The payee’s PayID ABN/CAN; The payee’s PayID Organisation ID.

Why won’t it let me edit my payee?

To edit or delete or payee, you must first cancel any pending future or recurring payments.

If I edit a payee’s nickname will they see this change?

No. Changing a payee nickname will only change the way their name appears in your payee list and on your lodgement receipts.

Is there a quick way to select and delete multiple payees at once?

While you can’t select and delete multiple payees at the same time, it is quick and easy to delete payees without leaving your payee list.

Can I retrieve the payee details again once it is deleted?

No. Once you delete the payee, their details will be immediately removed from your payee list. You will need to re-enter the details if you want to transfer to this payee in the future.

What is a payment type?

A payment type is the identifier that you address your payment to. A payment type can be a BSB and Account number, phone number, email address, ABN/ACN or Organisation ID (Org ID) that is linked to a bank account.

How do I set a payment type as the default payment type for that payee?

If you only have one payment type saved for a payee then that will automatically be set as the default for the payee. If you have multiple payment types saved for a payee then the default payment type will be the payment type that you paid to most recently. If you make a payment to a different payment type under the same payee, that will become the default payment for that payee if your payment is successful.

Can I remove a payment type when making a payment?

No. You can’t remove a payment type when making a payment. A payment type can only be removed when managing your payee list.

Can I remove all the payment types from a payee?

A payee must have at least one payment type saved for them. You can remove all of the payment types from a payee, however when you remove the final payment type it will delete the payee.

Can I remove a payment type that has future dated payments scheduled?

No. You’ll need to delete any future dated payments that are scheduled to a payment type before deleting it.

What happens to the payment type/s I've saved for a payee when I delete that payee?

When you delete a payee all of the payment type/s that you’ve saved for them will be deleted as well.

Do I need to edit/remove a payment type if it’s no longer valid?

If a payment type is no longer valid or no longer reflects your payee’s details you should remove it from your payee’s list of payment types or edit it to reflect the updated information. If you don’t delete or update a payment type that no longer reflects your payee’s details, any payments sent to this payment type could either.

How can I add the biller if I can't remember their BPAY® biller code?

ANZ Internet Banking allows you to search for a biller name if you do not know the biller code.

What details do I need to be able to add a biller to my ANZ Internet Banking?

You need the Biller Code and/or Biller name, and reference number. If you have a copy of your bill, you can check the payment section for these details.

Do I need to save billers before paying them?

When using the Add BPAY biller function, you always need to save the biller or you’ll lose the details. However, if adding a BPAY biller during a BPAY bill payment, you’re able to proceed without saving the biller.

What if I don't know the BPAY biller code?

The Biller Code is displayed in the payment section of your bill. If you can’t locate this, don’t worry as ANZ Internet Banking can look up the Biller Code for you.

Why do some biller names show an asterisk or star?

Some billers require a different reference number for each bill. The asterisk identifies these billers, so you remember to provide a new reference each time you pay a BPAY bill.

What information can I change about a BPAY biller?

You can either change the BPAY reference number or nickname for the biller.

What if I have scheduled payments to a biller?

You cannot edit a biller if there is a future BPAY® bill payment scheduled for that biller. You must first cancel any pending future bill payments. If you wish to delete a future dated or recurring bill payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm AEST/AEDT on the day prior to the bill payment date.

What information do I need to save an international payee?

Fields marked on the screen with an asterisk (*) are mandatory. If these are not entered, processing cannot continue. These include Account name and, depending on the destination country you may need a SWIFT/BIC code, Branch number, account number or IBAN.

Why should I save the payee?

If you choose to save the payee, their details will be stored in your international payee list.

What information do I need to save an international payee?

If you want to save an international payee to your list you'll need the following information: Title of the beneficiary, Account Name, Branch Number, Account Number/IBAN, Bank Name in full, Branch Address, BIC/SWIFT.

Travelling overseas

Heading abroad? Here’s what you need to know to avoid disruption to your holiday spending and transact safely while you’re away.

Register for the ANZ App and Internet Banking

If you haven’t already, register for the ANZ App and Internet Banking. This will make it easy for you to manage your accounts and Message us while you’re overseas, especially when SMS and calling may not be an option.

Remember, you may not be able to download the ANZ App from abroad or receive the SMS messages you need to register or reset your login details. To ensure you have easy access to your accounts, check you can log into the ANZ App and Internet Banking before you leave.

Let us know before you go

Be sure to let us know if you are travelling. Knowing where you are makes it easier for ANZ Falcon®, our trusted fraud detection and prevention technology, to monitor your transactions for suspicious activity. If you have any additional card holders, they should also follow these steps.

In the ANZ App
In ANZ Internet Banking

In the ANZ App

In ANZ Internet Banking

We’ll process your travel notification within two working days. If you need another way to let us know you’re going overseas, you can Contact us.

Prepare your banking needs

To help set you up for a bon voyage, ensure you prepare your banking needs so you have uninterrupted access to your accounts and are able to contact us while you’re away.

Know your PIN

Some overseas merchants don't accept signatures to authorise transactions or allow you to tap your card to pay. If you are unsure of your PIN, you can easily set a new PIN in the ANZ App.

Add cards to your digital wallet

For a secure and convenient way to pay while away, add your credit and debit cards to the digital wallet on your smart phone or wearable device before you go. If your physical card gets lost or stolen, you can request a replacement card which will automatically update the card in your digital wallet, ready to use. Handy!

Take more than one card

Consider travelling with an extra card. An ANZ Visa Debit card enables you to make overseas purchases^disclaimeror withdraw cash from overseas ATMs^disclaimerwhen you need it.

Check your card expiry and credit limit

Check the expiry date on any cards you’re taking to ensure they won’t expire while you’re away. If you’re waiting on a replacement for an expiring card, make sure your new card arrives before you go. You may also want to apply for a credit card or change the limit on your existing card to cover any purchases.

Set up automatic payments

Have bills or credit card payments due while you’re travelling? Consider setting up a future dated payment in the ANZ App or Internet Banking, or a CardPay Direct facility so you can feel confident about paying on time.

Know exchange rates and fees

Before you head off, check ANZ’s foreign exchange rates for card transactions or ATM withdrawals. There may also be an overseas transaction fee^disclaimerfor withdrawing cash from an ATM overseas. If you’re using a local money exchange service, be aware of any fees or commission before you accept their rate.

Check your accounts

Look over your accounts for any upcoming changes you’ll need to action before you leave, like a term deposit maturing or fixed interest rates coming to an end on a loan.

Need to make an unexpected payment while away?

With ANZ, going overseas means your online banking is protected just as if you were at home. If you need to Pay Anyone or make a BPAY® payment while you are away, you may be prompted to use Voice ID for ANZ App payments and ANZ Shield for Internet Banking payments. You may not be able to set these up from abroad, so it’s important to check you can use them before you go.

Help while you’re overseas

Your card is lost or stolen

Misplaced your card while overseas and need to look for it? You can temporarily block your card in the ANZ App.

If you think your card is in fact lost or stolen, report it immediately.^disclaimerThe quickest and easiest way is to let us know in the ANZ App. Or call us 24/7 on +61 3 8699 6955. You can even request a replacement card to be sent to you overseas.

Cards stored in your digital wallet will automatically update with the replacement card, ready for use.

Tip: To avoid international call costs, contact the local operator in the country you’re in from a landline and request a reverse charge call to the number above.

Your card is not working

To keep your account safe, we may block your card if we detect suspicious payments. We’ll try to send an SMS to your registered mobile number to verify the transaction is genuine and request your reply as soon as possible.

Learn more about what happens next.

If you haven’t heard from us and your card isn’t working, Message us in the ANZ App as soon as possible, or call our Customer Protection Team 24/7 for help on +61 3 9683 9999.

Unable to log in to the ANZ App or Internet Banking

If we spot unusual activity in the ANZ App or Internet Banking, we may delay suspicious payments and remove log in access to keep your account secure. Our Customer Protection Team will try to contact you on your registered mobile number to verify your banking activity.

Learn more about what happens next.

If you are unable to receive calls or messages to your registered phone number, please call our Customer Protection Team 24/7 for help on +61 3 9683 8833.

Tip: In some sanctioned countries, the use of ANZ cards, the ANZ App and Internet Banking may be restricted. For more information, you can Contact us.

FAQs

What ATMs can I use overseas?

Remember to carry some cash in local currency for tips and small providers that don’t accept card. If you’re withdrawing cash from an overseas ATM, make sure the symbols on the ATM correspond with your card so you can access your chosen account.

Can I access digital banking remotely?

If you don’t have global roaming enabled with your mobile service provider while you’re away, don’t worry! You can access the ANZ App or Internet Banking by connecting to secure Wi-Fi.

How do I make a reverse charge call?

To make a reverse charge call from overseas to the numbers above, contact the international operator in the country you are calling from. Use a landline and request to be transferred to ANZ via reverse charge. If you dial the number directly, you may be charged for the call. Remember, the overseas reverse charge number is not available through mobile phones.

Need more help?

Message us

For fast support, message us in the ANZ App. Available 24/7.

Message us in the app

Contact us

Don’t have the ANZ app? Download it now or find other ways to contact us.

Visit us

Find your local branch and book an appointment to visit us.

Find a branch

Important information

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

BPAY® is registered to BPAY Pty Ltd ABN 69079137518.

Transaction fees may apply, refer to ANZ Personal Banking Account Fees and Charges (PDF) for more details.

Return

Please refer to ANZ Personal Banking Account Fees and Charges (PDF) for fees and charges that apply. Some ATM operators may also directly charge you a fee.

Return

If your credit or debit card has been stolen, or you’ve lost it in an unsafe place, then you need to report it immediately. 

Return

Travelling overseas

Jump to

Away and urgently need assistance?

Register for the ANZ App and Internet Banking

Let us know before you go

In the ANZ App

In ANZ Internet Banking

Prepare your banking needs

Know your PIN

Add cards to your digital wallet

Take more than one card

Check your card expiry and credit limit

Set up automatic payments

Know exchange rates and fees

Check your accounts

Need to make an unexpected payment while away?

Help while you’re overseas

Your card is lost or stolen

Your card is not working

Unable to log in to the ANZ App or Internet Banking

FAQs

What ATMs can I use overseas?

What ATMs can I use overseas?

Can I access digital banking remotely?

Can I access digital banking remotely?

How do I make a reverse charge call?

How do I make a reverse charge call?

Need more help?

Message us

Contact us

Visit us

Important information

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