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Service | Type of enquiry | Phone number |
---|---|---|
Accessibility services |
National Relay Service - operator relay calls |
1300 553 467 24 hours, 7 days |
TTY users in conjunction with the National Relay Service |
and then enter the appropriate ANZ contact number 24 hours, 7 days |
|
Internet Relay users |
Visit the relay service and then enter the appropriate ANZ contact number |
Service | Type of enquiry | Phone number |
---|---|---|
Business and Corporate banking |
General enquiries |
Weekdays |
Business packages |
Weekdays |
|
Business transaction accounts |
Weekdays |
|
Business investment accounts |
Weekdays |
|
Business finance |
Weekdays |
|
Business credit cards |
New customers Weekdays Report lost card 24 hours, 7 days |
|
Merchant services |
Contact ANZ Worldline Payment Solutions |
|
Commercial insurance |
Weekdays |
|
Internet banking for business |
1800 269 242 Weekdays |
|
ANZ Financial Advice |
Weekdays |
|
Foreign exchange |
Weekdays |
|
International trade |
Weekdays |
|
Small Business banking |
Weekdays |
|
Agribusiness banking |
Weekdays |
|
Car loans |
New Car Loan Applications Weekdays Car Loan Enquiries - Existing Customers 13 23 73 |
|
Corporate banking |
1300 883 798 Weekdays |
|
Industry specialisation |
Weekdays |
Service | Type of enquiry | Phone number |
---|---|---|
Credit cards |
Credit card enquiries - existing account holders |
13 22 73 |
New credit card applications |
Weekdays |
|
Lost or stolen credit cards |
1800 033 844 |
|
Reverse charge calls |
To make a reverse charge call from overseas to the numbers above, contact the international operator in the country you're calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge. |
Service | Type of enquiry | Phone number |
---|---|---|
Financial difficulty |
Customer connect |
1800 252 845 |
Service | Type of enquiry | Phone number |
---|---|---|
General enquiries |
General enquiries |
13 13 14 Self-service phone banking is available 24 hours a day, 7 days a week. Or, you can speak to a consultant between 8am – 7pm Weekdays (Sydney/Melbourne time). |
Sanction Customer Contact |
Weekdays International Number: +61 3 8565 7233 |
|
Reverse charge from overseas |
To make a reverse charge call from overseas to the numbers |
|
Report a hoax or suspicious email |
13 33 50 24 hours a day, 7 days a week |
|
Internet Banking & Phone Banking registration |
13 13 14 Self-service phone banking is available 24 hours a day, 7 days a week. Or, you can speak to a consultant between 8am – 7pm Weekdays (Sydney/Melbourne time). |
|
Internet Banking & Phone Banking enquiries |
13 33 50 24 hours a day, 7 days a week |
|
Product Simplification |
1800 317 366 Weekdays |
|
Transaction disputedisclaimer or enquiries |
Find out how to dispute a transactiondisclaimer online. Or call: 13 13 14 24 hours a day, 7 days a week |
|
Lost or stolen credit cards |
1800 033 844 |
|
Merchant services |
Contact ANZ Worldline Payment Solutions |
|
Media relations |
03 9273 5555 |
|
Enquiries in relation to subpoenas, garnishee orders |
||
Customer identification review process |
1800 606 269 Weekdays |
|
Customer Remediation Specialist Team |
Weekdays International Number: +61 3 8699 6956 |
Service | Type of enquiry | Phone number |
---|---|---|
Home loans |
Home loans (sales, |
1800 519 766 Monday to Friday |
Home loans customer services |
Fax: Monday to Friday |
|
Mortgages collections |
1800 888 410 Fax: Monday to Friday |
Service | Type of enquiry | Phone number |
---|---|---|
Insurance |
Life Insurance |
Weekdays |
50+ Life Cover |
Weekdays |
|
Income Protection Insurance |
Weekdays |
|
Critical Illness Cover |
Weekdays |
|
Home Insurance |
Weekdays |
|
Landlord Insurance |
Weekdays |
|
Car Insurance |
Weekdays |
|
Travel Insurance |
Weekdays |
|
Credit and Loan Insurance |
Weekdays |
|
Business or Farm Insurance |
Weekdays |
|
ANZ Accident Insurance Cover Plus |
Weekdays |
|
International |
International money transfers ANZ Phone Banking (to send an ANZ International Money Transfer) International Support Centre (to make an enquiry about a completed ANZ International Money Transfer) |
|
Superannuation & Investment |
ANZ Smart Choice Super and Pension |
Weekdays |
ANZ OneAnswer Investment Portfolio |
Service | Type of enquiry | Phone number |
---|---|---|
Personal banking |
New personal accounts |
Monday - Friday |
ANZ Plus |
Contact in ANZ Plus app only |
|
Personal loans - sales enquiries and applications |
Weekdays |
|
Personal loans - servicing and maintenance |
Weekdays |
|
Personal loan collections |
1800 337 919 Weekdays |
|
Insurance services |
Please see the investment and insurance contact information page |
|
ANZ Travel Card |
1800 094 003 24 hours a day, 7 days a week |
|
International trade finance |
||
V2 Plus |
13 28 33 Fax: Fax: Weekdays |
|
ANZ Cash Investment Account |
1300 525 667 Weekdays |
Service | Type of enquiry | Phone number |
---|---|---|
Shareholders |
Australia |
1800 11 33 99 Monday to Friday |
New Zealand |
Fax: |
|
United Kingdom |
Fax: |
|
United States |
+1 888 269 2377 +1 202 680 6825 |
|
Investor Relations |
||
Service of legal documents |
Subpoenas, garnishee orders |
|
Switchboard |
Service | Type of enquiry | Phone number |
---|---|---|
Term deposits |
Term deposit enquiries - |
13 33 33 Monday to Friday |
Term deposit enquiries - |
13 13 14 Monday to Friday |
Time limits may apply, so it’s important you contact us as soon as you can.
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