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Find ANZ Support Centre
Find ANZ Support Centre

Business credit card support

Contact ANZ for business credit card support by phone or online. Read more for contact information, how to manage your credit cards, enquiries and support.

 

General enquiries

By phone

ANZ Business Credit Cards - please call 1800 032 481 Mon-Fri 8am to 6pm (AEST)
ANZ Business Black Cards - please call 1800 362 579 Mon-Fri 8am to 6pm (AEST)

Online commercial card enquiries

  1. Log in to ANZ Internet Banking or ANZ Internet Banking for Business
  2. Select ‘Contact’ from the header
  3. Select ‘Commercial Card Enquiries’ and choose from the list of enquiry types

 

Updating your card

Updating your business credit card limit

You can now increase or decrease the limit of an existing cardholder or the credit limit on an existing business credit card account by either calling your Relationship Manager or the number below.* 

Mon-Fri 8am to 6pm (AEST)

Call 1800 351 663

*Increases in credit limit facility require credit assessment. This may include providing ANZ with supporting documentation.

Making updates to your Business Credit Card?

  • You will need to complete a form. To fill out the form, you’ll need to download Adobe Acrobat Reader to ensure you can access it.  
  • Refer to our handy guide on accessing and completing the ANZ Business One Maintenance Form , if you experience any issues. 
  • If you already have Adobe Acrobat Reader, then you can use this form immediately. Download the form  

What’s covered in the form

  • Update an address
  • Add one or more additional cardholders
  • Add new account authorities
  • Change ANZ Business One card type
  • Close a cardholder/billing account
  • Make other miscellaneous changes
  • Set up new Billing Account on an existing account
  • Set up CardPay Direct to make automatic payments to a Billing Account.

Returning the Maintenance form to ANZ

You can email your completed and signed form to:

Email: commercialc@anz.com   

Please ensure all the pages are included and compiled in one PDF document.

Other ways you can return the form:

Fax: 

1800 459 143

Mail:

ANZ Commercial Cards

Locked Bag 10, Collins St West PO

Melbourne, VIC 8007

Managing your card

You can link your Business Credit Card to ANZ Internet Banking and Phone Banking by calling the ANZ Business Credit Card Service Centre on 1800 032 481. Find out more about Business Credit Cards on Internet Banking.

Payments taken directly from your Commercial Card Account on a periodic basis are called recurring payments. If you or a cardholder want to cancel a recurring payment, this must be done by contacting the merchant (for example: utility bills, accounting software provider etc.) to arrange another payment option or to cancel the recurring payment all together. 

If the merchant does not agree to process your request, you can dispute a transaction. You’ll need to wait until the payment has been processed. You may also need to show proof that you had previously contacted the merchant to cancel the recurring payment. 

How do I dispute a transaction?

Option 1: Within ANZ Internet Banking or ANZ Internet Banking for Business, choose 'Lodge a transaction dispute' from your credit card's Account overview and follow the steps.

Option 2: Complete the interactive Card Transaction Dispute (PDF 1MB)* form, and follow the instructions to send your dispute to us.

Option 3: If you can't access the form, call us on 13 22 73  (or +61 3 9683 9999  from overseas).

*You will need to download the file and open in Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

Option 1: Call us at 1800 351 663 Mon-Fri 8am to 6pm (AEST).

Option 2: Call your Relationship Manager.

To report lost or stolen cards or divulged PINs, please call us immediately on 1800 033 844 (international +61 3 8699 6955). These phone numbers are 24 hours a day, seven days a week. Please notify us immediately if you are aware that:

  • Your card has been lost, stolen or used by someone else; or,
  • Your PIN record has been lost, stolen or has become known to, or used by, someone else.

A replacement card can be ordered by contacting the ANZ Commercial Card Service Centre on 1800 032 481.

You can get a new PIN by calling ANZ on 1800 032 481 or visiting any ANZ Branch.

If you know your PIN you can change it at any ANZ ATM or ANZ Branch. 

Choose something easy for you to remember but hard for anyone else to guess. Steer clear of numbers based on your birth date, driver’s licence, phone numbers or other public/semi-public personal information as they can be more easily guessed by fraudsters.

There are many convenient ways to make payments:

  • Internet banking 
  • CardPay Direct (Direct Debit)
  • BPAY (Biller Code 6007)
  • Direct Credit via EFT
  • Pay by post
  • Paying at any ANZ branch

Find out more about paying your account

Insurance provided as part of your business credit card is provided by Allianz Global Assistancedisclaimeryou can contact Allianz Global Assistance via any of the details below - remember to have your card details handy.

Phone: 1300 135 271 Mon-Fri 9am to 5pm (AEST, except public holidays). Calls from mobiles, public telephones or hotel rooms may attract additional charges. 

Email: ANZTravelTeam@allianz-assistance.com.au

Postal Address: Allianz Global Assistance, Locked Bag 3014 Toowong, DC, QLD 4066

You'll find the full details about these insurances policies in ANZ Business Black Complimentary Travel Insurance (PDF 1MB).

Cardholders may access the ANZ Global Business Concierge by calling 1800 362 579 or +61 3 8518 4073 when you're overseas. Please have your card number ready when you call. 

You can redeem your business rewards pointsdisclaimer by visiting the ANZ Business Rewards site or calling 1300 361 657.

How do I close my business credit card account?

For Business One and Business Black accounts, you will need to complete the Business One maintenance form selecting 'Close entire account' and return via:

  • Email: commercialc@anz.com
  • Fax: 1800 459 143 (+61 3 9601 1485 from overseas)
  • Mail: ANZ Commercial Cards, Locked Bag 10, Collins Street West PO, Melbourne VIC 8007

A copy of the form can be downloaded from: ANZ Business One Maintenance Form (PDF)*. You will need to download the file and open in Adobe Reader to view PDF files. You can download Adobe Reader free of charge*.

Alternatively, you can request a copy to be posted or emailed by calling 1800 032 481 between 8:00AM and 8:00PM Monday to Friday, or by requesting a copy via Secure Mail within Internet Banking.

For Corporate/Purchasing/Travel/Virtual accounts, you will need to complete the Charge Card Maintenance form selecting 'Close entire account' and return via:

* Email: commercialc@anz.com

* Fax: 1800 459 481 (+61 3 9601 1485 from overseas)

* Mail: ANZ Commercial Cards, Locked Bag 10, Collins Street West PO, Melbourne VIC 8007

Alternatively, you can request a copy to be posted or emailed by calling 1800 636 359 between 8:00AM and 8:00PM Monday to Friday, or by contacting your account manager.

Please note, to close your credit card account you will need to pay the full outstanding balance, including any accrued interest and fees. this amount is known as the 'payout figure' which may change daily. You can request a payout figure by calling the relevant contact number above for your product.

Please also note that it is the customer's responsibility to cancel any recurring payments or direct debits on the cards of this account. Failing to do so may mean that these payments still process on the closed account.

Security

Credit card security

Keeping your card safe

Travelling overseas with your credit card

Forms

Card Transaction Dispute Form (PDF 1.2MB)*

Merchant Category Group Blocking (PDF)

Terms and conditions

ANZ Commercial Card (ANZ Business One) Terms and Conditions (PDF)

ANZ Commercial Card (Corporate and Purchasing) Terms and Conditions (PDF)

ANZ Global Business Concierge Terms and Conditions (PDF)

ANZ Business Black and ANZ Qantas Business Rewards Complimentary Travel Insurance Information Booklet (PDF)

ANZ Qantas Business Rewards Terms and Conditions (PDF)

ANZ Travel Account Facility Terms and Conditions (PDF)

ANZ Virtual Card Facility Terms and Conditions (PDF)

ANZ Single Use Card Facility Terms and Conditions (PDF)

ANZ Business Rewards Program Terms and Conditions (PDF)

Electronic Banking Conditions of Use ANZ Commercial Cards (PDF)

 

*You will need to download the file and open in Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

 

Need help with your existing card?

ANZ business credit card support

Mon-Fri 8am to 6pm (AEST)

1800 032 481

ANZ Business Black customers

Mon-Fri 8am to 6pm (AEST)

1800 362 579

Important information

Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you.

ANZ recommends you read the applicable Terms and Conditions and the ANZ Financial Services Guide (PDF) before acquiring the product.

Complimentary credit card insurance covers provided are part of a Group Policy issued by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850 AFSL 234708 to Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL and Australian credit licence 234527 which allows eligible ANZ account holders and cardholders to claim under the Group Policy as a third party beneficiary by reason of the statutory operation of Section 48 of the Insurance Contracts Act 1984 (Cth). The eligibility criteria, terms, conditions, limits and exclusions of the group policy are set out in the ANZ Commercial Card (ANZ Business One) Terms and Conditions (PDF) and the ANZ Business Black Complimentary Travel Insurance Policy Information Booklet (PDF) as applicable which may be amended from time to time. An excess may be deducted from any benefit paid. ANZ does not guarantee this insurance. Any advice has been prepared without taking into account your objects, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.

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Reward Points and Bonus Reward Points accrue in accordance with the ANZ Business Rewards Program Terms and Conditions (PDF). Certain transactions and other items are not eligible to earn Reward Points. For details refer to the Business Rewards Program Terms and Conditions (PDF).

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