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Find ANZ Support Centre
Find ANZ Support Centre

Notify ANZ of a deceased customer

This notification form can be completed by anyone, but please
note that for privacy reasons we can only send information about the deceased’s accounts or take instructions about how to finalise accounts from the Authorised Estate Representative

Any information you provide is collected in accordance with ANZ's privacy notification. View privacy policy

The deceased customer details

Your details

Authorised Estate Representative

Please note that for privacy reasons we can only send information about the deceased’s accounts or take instructions about how to finalise accounts from the Authorised Estate Representative.

  • If there is a valid Will the Authorised Estate Representative is the executor/s listed in the Will, or a solicitor acting on behalf of the executor/s.
  • If there is no Will the Authorised Estate Representative is the Next of Kin listed in Death Certificate or Letters of Authority, a solicitor, or a state trustee.

You can find your CRN under your profile in Internet banking or the ANZ app.

Authorised Estate Representative (if known)

Important information

ANZ may collect and disclose your personal information (including to third parties) for the purposes of managing any requests for information or managing the accounts of the deceased person. We may also use your information to improve our services. Any personal information collected by ANZ will be handled in accordance with ANZ’s Privacy Policy which can be found at anz.com/privacy. This policy also explains how you may access and seek correction of the information ANZ holds about you or raise a concern about how ANZ has handled your information.

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