Add or change a payee

Yes, any changes to a payee or biller will update on both the ANZ App and Internet Banking.

You can transfer funds from your account to any Australian financial institution (bank, building society, credit union) account. All you need is the payee's account or PayID details.

Yes. You can pay from your account to any Australian financial institution (bank, building society, credit union) account. All you need is the payee's account or PayID details.

No, however if you choose to save the payee, their details will be stored in your payee list.

This means their details will automatically be displayed in the Select a payee to transfer to section when making a payment. So if you need to transfer money to their account again, you can simply select them and their details will be filled automatically.

A PayID is an identifier that’s linked to a bank account. You can give it to others, who can use it to send payment to you, and/or to take payments from you where you have authorised them to do so.^disclaimer

ANZ allows you to link a mobile number, email address or ABN/ACN with an eligible ANZ bank account to create a PayID.

ANZ allows payments to PayID mobile numbers, email addresses, ABN/ACNs and Organisation IDs (Org IDs).

Your PayID can be used when setting up a PayTo® agreement with a merchant or business.^disclaimer

Create a PayID

PayTo

To receive payments using one of these details, you can create a PayID.

Please note that a PayID can’t be created with ANZ using a landline.

No, you can only add or delete payees in the ANZ App. To edit a payee, please use ANZ Internet Banking.

If you want to save a payee's details to your payee list, you will need at least one of the following;

• BSB number that is exactly six digits and identifies the bank and branch of the payee and account number, which is numeric
• The payee’s PayID phone number
• The payee’s PayID email address
• The payee’s PayID ABN/ACN
• The payee’s PayID Organisation ID

You will also need to create a payee nickname to help you identify them for future transfers.

To edit or delete or payee, you must first cancel any pending future or recurring payments.

If you wish to delete a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm AEST/AEDT on the day prior to the payment date.

How to edit a future payment

No. Changing a payee nickname will only change the way their name appears in your payee list and on your lodgement receipts. 

While you can’t select and delete multiple payees at the same time, it is quick and easy to delete payees without leaving your payee list. To do this, follow the steps to Delete a payee from your payee list.

No. Once you delete the payee, their details will be immediately removed from your payee list. You will need to re-enter the details if you want to transfer to this payee in the future.

A payment type is the identifier that you address your payment to. A payment type can be a BSB and Account number, phone number, email address, ABN/ACN or Organisation ID (Org ID) that is linked to a bank account.

If you only have one payment type saved for a payee then that will automatically be set as the default for the payee.

If you have multiple payment types saved for a payee then the default payment type will be the payment type that you paid to most recently.

If you make a payment to a different payment type under the same payee, that will become the default payment for that payee if your payment is successful.

No. You can’t remove a payment type when making a payment. A payment type can only be removed when managing your payee list. 

A payee must have at least one payment type saved for them. You can remove all of the payment types from a payee, however when you remove the final payment type it will delete the payee.

Please note that if you’d like to replace all the existing payment type/s for a payee with new payment type/s, you’ll need to add a new payment type before deleting all of the old payment types to avoid deleting the payee.

No. You’ll need to delete any future dated payments that are scheduled to a payment type before deleting it.

When you delete a payee all of the payment type/s that you’ve saved for them will be deleted as well.

If a payment type is no longer valid or no longer reflects your payee’s details you should remove it from your payee’s list of payment types or edit it to reflect the updated information.

If you don’t delete or update a payment type that no longer reflects your payee’s details, any payments sent to this payment type could either;

• Be unsuccessful as the payment type is invalid, or;
• Be sent to an unintended recipient rather than your intended payee, as the payment type may have since been registered by another person.

ANZ Internet Banking allows you to search for a biller name if you do not know the biller code.

You need the Biller Code and/or Biller name, and reference number. If you have a copy of your bill, you can check the payment section for these details.

When using the Add BPAY biller function, you always need to save the biller or you’ll lose the details. However, if adding a BPAY biller during a BPAY bill payment, you’re able to proceed without saving the biller.

The Biller Code is displayed in the payment section of your bill. If you can’t locate this, don’t worry as ANZ Internet Banking can look up the Biller Code for you.

• Enter letters of the Biller name and you’ll see matching billers as you type
• When you select the desired Biller name from the list, the corresponding Biller Code will be displayed automatically.

Some billers require a different reference number for each bill. The asterisk identifies these billers, so you remember to provide a new reference each time you pay a BPAY bill.

You can either change the BPAY reference number or nickname for the biller.

• Once you're happy with the changes select "Save details".
• You will return to your biller list immediately, with the biller details updated

You cannot edit a biller if there is a future BPAY® bill payment scheduled for that biller. You must first cancel any pending future bill payments.

If you wish to delete a future dated or recurring bill payment, the request must be lodged with ANZ Internet Banking or in the ANZ App prior to 11.59pm AEST/AEDT on the day prior to the bill payment date.

Fields marked on the screen with an asterisk (*) are mandatory.  If these are not entered, processing cannot continue.  These include Account name and, depending on the destination country you may need a SWIFT/BIC code, Branch number, account number or IBAN.

Understand your SWIFTs, BICs and IBANs

If you choose to save the payee, their details will be stored in your international payee list.

• This means you won't need to re-enter the payee details each time you make a payment to this payee.

If you want to save an international payee to your list you'll need the following information:

• Title of the beneficiary
• Account Name
• Branch Number
• Account Number/IBAN
• Bank Name in full
• Branch Address
• BIC/SWIFT

Understand your SWIFTs, BICs and IBANs