Cookies

What are cookies?

Like most websites, our ANZ websites (ANZ.com and ANZ.com.au) uses cookies to collect information about how you use the site.

Cookies are small data files which are placed on your computer or device (such as smart phones or tablets) as you interact with online content, such as our websites and web applications.

ANZ uses cookies as a fundamental part of interaction with your Internet browser. The purpose is to provide you with a better and more customised service and with a more effective website.

They are used to remember information about you, such as your IP address and device information, when your computer or device accesses our website.

Some cookies are essential for the effective operation of our website and web applications (including hosted web applications). They help you transact securely online. They are also used to tailor the products and services offered and advertised to you, both on our websites and on other websites.

Types of cookies we use

Cookies can either be set by us (“first party cookies”) or set by third parties whose services we use or partner with to run content on our website (“third party cookies”). We use both first party cookies and third party cookies on our website.

Cookies can either be deleted when you close your browser (“session cookies”) or stay on your device until they expire, or you delete them from your browser (“persistent cookies”). We use both session and persistent cookies on our website.

About cookies

Our website uses cookies to enable you to have an optimal experience and to make improvements.

To achieve this, we use four categories of cookies as outlined below:

Strictly necessary cookies

These cookies are necessary for our website to function and to maintain the security and privacy of our website. Other key tasks these cookies perform include (but are not limited to):

• Provide the service requested by you
• Ensure the content of your page loads quickly and effectively

These cookies cannot be switched off in our systems and if you disable all cookies in your browser settings this may cause certain parts of the website to not work properly.

Targeting cookies

These cookies may be set through our website and our advertising partners. They may be used to build a profile of your interests and show you more relevant advertisements on ANZ websites and other websites.

The information from these cookies generally relates to the device used to access our website, IP address, and general location data.

These cookies will assist you to receive targeted ads based on your interests and browsing activity.

Functional cookies

The functional cookies enable the website and web applications to provide enhanced functionality and personalisation. They may be set by us or by our service providers whose services we have added to our pages.

Performance cookies

These cookies tell us how you use our website, including web applications. This enables us to measure and improve the performance of our website. The cookies help us to know which pages are the most and least popular and see how visitors move around the site.

Cookies may collect personal information in certain circumstances. This may include your IP address or device location data while you are in an authenticated environment such as ANZ Internet Banking or the ANZ App. 

Please refer to our Privacy Policy to know more about how we protect and manage your personal information.

How can I manage cookies?

You can set your browser settings to manage cookies based on your preference. Find out how to manage cookies on below web browsers:

• Apple Safari
• Google Chrome
• Microsoft Internet Explorer
• Microsoft Edge
• Mozilla Firefox
• Opera Browser

To safeguard your personal information and to ensure confidentiality of browsing behaviour, we recommend that social media accounts are logged out while you are browsing ANZ’s website.

If you choose to all disable cookies, you will still be able to use most of our websites with no loss of functionality. However, you may not be able to use some of our services which rely on strictly necessary cookies for security and privacy.

If your browser is configured to reject all cookies, you will be unable to use secure services on the ANZ website that require cookies in order to participate as explained above.

Those services include (but are not limited to):

• Internet Banking
• Online applications (e.g. applying for a product, surveys or ANZ locator tools)

Other tracking technologies

There are also other types of tracking technologies some of which we use on our website.

These include pixels, tags, local storage objects (commonly called flash cookies), web forms, web beacons, and software development kits (SDKs).

The purpose of these technologies is to provide you with a better and more customised service and with a more effective website.

For more information, please visit Website security and privacy.