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Important Update:

Urgent Action Required for affected ANZ debit cards in digital wallets that may be unable to transact from 01 January 2025 unless updated

Due to a technical issue, some ANZ debit cards in digital wallets need to be updated by 31 December 2024. To do this, follow the relevant instructions below to remove your ANZ debit card from your digital wallet and re-add it to ensure your payments will continue to work.

Option 1 – You have your physical card

If you have your physical card, please follow the instructions based on your device:

Your physical card is not impacted so you can still transact using your physical card.

Option 2 – You do not have your physical card

If you do not have your physical card or have lost it, before following the instructions in Option 1 above, you will need to:

  1. First, log in to the ANZ App on your device and choose your card or the account your card is linked to.
  2. Tap Manage, then Manage card (swipe left under cards to see other cards).
  3. Tap on Report card lost or stolen and follow the prompts.

Once you receive your new physical card (which should arrive within 7-10 days), remove and then add your new card back into your digital wallet following the instructions for your device set out in Option 1.

For further support:

  • use the Message Us function in the ANZ App or
  • contact the customer call centre on 13 13 14 or +61 3 9683 9999 (from overseas).

 We apologise for any inconvenience.


Best regards,

ANZ Customer Service

Important information

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the applicable product terms and conditions, which are available at anz.com or by calling 13 13 14 or for ANZ Plus at anz.com/plus before deciding whether to acquire, or continue to hold, the product. Fees, charges and eligibility criteria apply.

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Content on this page is accurate as of Thursday, 19 December 2024 and is subject to change.

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