A message from ANZ’s new CEO

Today is my first day as the new Chief Executive Officer of ANZ.

This is a great privilege which follows 30 years of global banking experience in Hong Kong, the United Kingdom, the United States, Spain, France, Brazil, Mexico, Peru and Portugal.

I want to bring that experience to ANZ, to help make us a better bank – and your first choice for banking.

This means we will continue to invest in world-class products and services to help you get ahead in life as well as help improve your financial wellbeing.

We will also improve the way we serve customers in regional Australia, through investment in our regional hubs.

And we will play our role in industry efforts to ensure cash is available for Australians, no matter where you live.

Importantly, all ANZ customers will soon be able to access banking services from their local Australia Post.

We will be intently focused on your safety and security. Our Falcon has been doing this well for almost 20 years and will continue to do so.

We will keep investing each year to build on this, including through new initiatives like the ANZ Digital Padlock launching mid-year. This is an Australian banking first that will give you the ability to instantly ‘lock down’ digital access to your accounts if you suspect you are being targeted by scammers.

I’m also acutely aware many in the community are finding the cost-of-living challenge hard. If you find yourself in a difficult financial situation, please reach out to our teams. We are here to help.

Finally, I’m going to be spending the coming months listening to all our stakeholders and I want to hear from you.

We want to be your bank so if you have thoughts or ideas on how we can improve, please email nuno@anz.com.

{video}

{signature}

Nuno Matos is Chief Executive Officer, ANZ