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Retail banking roles at ANZ
Work for millions of customers who want you to succeed. By helping them to.
We want to be the best bank in Australia for customers who want to make the most of their money. We’re doing this by providing great products and experiences for our customers today, while building the ANZ of the future.
Teams across the retail division all share the same goal of improving our customers' financial wellbeing: whether they're designing products customers love to use, supporting customers in our branches and Contact Centre or coaching them to adopt better saving habits and improve their digital banking confidence.
Help customers get better with their money
Supporting customers in our Customer Contact Centre
Join a world-class team delivering services to our customers. Our team speaks with thousands of customers every day helping them with:
- Credit card needs
- Savings and transactions requests
- Online banking support
- Mobile and app support
- Complaint resolution.
Supporting customers in our branches
Sometimes our customers want to see a friendly face and do their banking in person. That's where people in our branches come in.
- Banking Consultants provide a seamless branch experience across transaction activities and educating customers on digital solutions
- Branch Managers lead and empower teams to deliver great customer experiences
Home and investment lending
Our high-performing lending specialists work across various locations in Australia to support customers to save for, buy and own a home or investment property.
Whether starting out or building on extensive lending experience, all our lending specialists coach customers through the home loan journey to help them achieve their dreams. They’re also part of a supportive network that helps them progress and grow their career.
ANZ Plus Coaches
Our teams of ANZ Plus Coaches provide ANZ Plus customers personalised support to grow their financial wellbeing and digital confidence. They’re passionate about coaching customers to develop and follow their own financial path and do this by:
- Engaging customers via digital channels and in some of our branches
- Coaching customers on how to use the ANZ Plus app
- Helping customers adopt habits to improve their financial wellbeing.
Building and delivering great products
Our everyday banking and home loan product teams provide simple and innovative products and services. Their work helps millions of customers to:
- Save for what’s important to them
- Pay for things they need through transaction accounts and credit cards
- Protect what matters against the unexpected with superannuation and insurance
- Have a great home loan experience.
Customer Service Operations
Our global operations teams are at the centre of ensuring our customers have the best ANZ experience possible. Dedicated and expert teams provide:
- Fair treatment of customers through effective complaint resolution and remediation
- Credit assessment, document fulfillment and property settlement
- Protection for customers and ANZ from scam and fraud attempts
- Assistance for customers in arrears or experiencing financial hardship.
Great training
Whatever stage you're at in your banking or lending career, our ongoing training and coaching is designed to help you develop valuable transferrable skills.
Great career paths
Joining ANZ is about starting a career, not starting a job, and we encourage people to build a career and pursue the many opportunities across the bank.
People-first culture
Enjoy the supportive culture that ANZ is renowned for, where the wellbeing and belonging of our people come first.
Work with impact
Whatever your role at ANZ, you'll be making an impact in your community by improving the financial wellbeing of our millions of customers.
Priti, ANZ Plus Coach, Melbourne
My journey at the bank has been incredibly rewarding, allowing me to work across multiple teams and sectors. Collaborating with diverse colleagues has enriched my experience and deepened my understanding of customer needs. I take pride in helping clients achieve their financial goals and look forward to continuing to make a positive impact in the future.
Anuj, Senior Home and Investment Lending Manager, Hobart
I've enjoyed almost 11 years at ANZ, thriving in diverse roles across different business units. The exceptional working culture, dynamic environment, and opportunities for career progression keep me motivated and inspired every day. It's a place where I feel valued and can grow both personally and professionally.
Jan, Branch Manager, Melbourne
I love coming to work every day. Our customers’ needs are so varied, and this makes work interesting and challenging and so rewarding. I also love developing and training my teams to deliver outstanding service to help our customers achieve their financial goals.
Kasey, Personal Banker, Berri
Working at ANZ is like having another family. They put your career progression first. You’re always bound to have a laugh and leave with a smile on your face. Once you start working at ANZ the world is truly your oyster.
Start your ANZ career
Ready to join a great community and take the next big step in your career?
