ANZ has always aimed to provide convenient and secure banking to customers but its methods have certainly changed a lot since the business began over 180 years ago.
Below bluenotes looks at the changing role of people in delivering banking services - from behind the desk, to behind the window, to the earliest forms of mobile (hint, it involves ships and tents).
Drive-through banking: the forefront of innovation
Not the mobile banking we know today, drive-through banking nevertheless offered a convenience not previously encountered in the banking industry.
ANZ predecessor ES&A introduced Australia’s first ever drive through bank in Camberwell, Melbourne in 1954.
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Shipboard agency: banking in transit
In the 1950s and 60s to support new arrivals to Australia ANZ allowed migrants to open ANZ savings accounts through a banking facility known as a 'shipboard agency'.
These agencies were operated onboard ships transporting new arrivals to Australia in the early 1960s and offered ANZ Money tins to migrants.
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Frontline on the goldfields: teller in a tent
Life on the frontline has changed for ANZ employees.
Some of the bank's earliest employees worked from tents on the Victorian goldfields - which wasn’t without its risks as this reward notice shows.
James Wilson is a contributor at bluenotes
The views and opinions expressed in this communication are those of the author and may not necessarily state or reflect those of ANZ.