How does Confirmation of Payee work?

Confirmation of Payee is a third-party banking service that checks the account details you enter for a new payee and tries to match the account name you've entered with the account name held by the recipient's bank.

Confirmation of Payee checks the details you enter, before you make a payment to a new payee or add a payee as a contact. 

When Confirmation of Payee checks the details you've entered, it'll return one of these match outcomes:

• Account match – the details are a match
• Close match – the details are very similar
• No match – the details don't match
• Unable to confirm – the details could not be confirmed

You can complete your payment with any of the above outcomes, but remember Confirmation of Payee is there to help protect you, so please think twice and make sure you know who you're paying.

Confirmation of Payee may prevent you from making a payment only if the account you are paying to is not active and has been closed.

What details do I need?

You will need the recipient's BSB, account number and account name (for joint accounts you can use either account holder's name).

If you're paying a business, you'll need the account name of the business as some businesses may use a different trading name for a part of their business, or the account name may be in the name of a company or a parent company.

Whether you're paying an individual or a business, we recommend always checking the account details with the recipient before making the payment.

Your account details

When a person pays you, their bank may also use Confirmation of Payee to validate your account details. To avoid confusion, it's important to pass on your correct Account Name when providing your BSB and account number. You can find all your account details by tapping on the Profile icon and selecting Account Details.

To protect your privacy, if someone enters your details incorrectly your account name won't be shared. They will be notified that the match has been unsuccessful. If you have a joint account, only the account name entered by them will be shared.

_{Confirmation of Payee uses a central matching service which is an initiative of Australian Payments Plus (AP+).}